Return Policy
At Glowette, we want you to be completely satisfied with your purchase. If you're not happy with your lighting product, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to return your item for a full refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all accessories and documentation
- Accompanied by proof of purchase (receipt or order confirmation)
How to Return
To initiate a return:
- Contact us at clooservices@gmail.com with your order number
- We'll provide you with a return authorization and shipping instructions
- Pack your item securely in the original packaging
- Ship the item back using the provided instructions
Refunds
Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
If you'd like to exchange your item for a different product, please contact us and we'll be happy to assist you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
Questions?
If you have any questions about our return policy, please contact us at clooservices@gmail.com.
